Legal notice
Refund Policy
Our refund policy is valid for 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be returned in its original packaging.
Certain types of products cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase directly back to the manufacturer.
In certain situations, only partial refunds may be granted (if applicable):
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to an error on our part
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email confirming that we have received your returned item.
We will also notify you whether your refund has been approved or declined.
If your refund is approved, it will be processed and the corresponding amount will automatically be credited to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please first check your bank account.
Then contact your credit card provider, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing period before a refund is credited to your account.
If you have completed all of these steps and still have not received your refund, please contact us at:
Email: Sivorah2000@gmail.com
Sale Items (if applicable)
Only regularly priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you would like to exchange your item for the same product, please send us an email using the contact details provided in the Contact section of our website.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item has been received, a gift voucher will be sent to you.
If the item was not marked as a gift when purchased, or if the person who purchased the gift had the order shipped to their own address to give to you later, the refund will be issued to that person, and they will therefore be notified of your return.
Return Shipping
You will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
The time it takes for your replacement product to reach you may vary depending on where you live.
If you are returning an item worth more than 250 AED, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.