Shipping policy

Shipping Policy

At Sivorah™, we do our best to prepare and ship your orders as quickly as possible.

Order Processing
Orders are generally processed within 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed starting from the next business day.

Delivery Times
For orders shipped within mainland France, the estimated delivery time is generally 5 to 10 business days after dispatch.

Please note that these delivery times are estimates and may vary depending on the carrier, destination, and circumstances beyond our control.

Shipping Costs
Any applicable shipping fees will be clearly displayed at checkout before you confirm your order.

When free shipping is available, this will be clearly indicated on our website or during checkout.

Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number, when available, along with the information needed to track your parcel.

Delivery Delays
Occasional delays may occur due to circumstances such as:

  • Carrier-related issues;
  • Adverse weather conditions;
  • Periods of high order volume;
  • Possible customs inspections;
  • Any other circumstances beyond our control or events of force majeure.

We will do our best to keep you informed of any significant delays that come to our attention.

Shipping Address
The customer is responsible for ensuring that all information provided when placing an order is accurate.

Please carefully check your name, shipping address, postal code, city, telephone number, and any other information required for delivery.

An incorrect or incomplete address may result in delays or prevent your parcel from being delivered.

Lost or Damaged Parcels
If your parcel arrives damaged or you believe it has been lost in transit, please contact our customer service team within 7 days of the expected delivery date or the date on which you received the parcel.

We will review your request and assist you in finding an appropriate solution.

Customer Service
If you have any questions regarding your order or delivery, you can contact us at:

Email: Sivorah2000@gmail.com

Our customer service team aims to respond to enquiries within 24 to 48 business hours.

Sivorah™
Thank you for your trust.